We accept Visa, Mastercard, American Express and Discover. You may order in the following ways:
- Online: Order through our secure online shopping cart.
- Telephone: Call (907) 957-4670 Monday through Saturday from 11:00 am - 5:30pm Alaska time (one hour behind Pacific time).
- Mail: Include credit card and shipping information, item descriptions and quantity. .
Currently we are only able to ship orders to U.S. addresses through our website. Canadian customers, please call our shop at (907) 957-4670 or email us to place orders.
We try to ship orders within 5 days of receipt. Hand-crafted items may have limited quantities and may take longer to ship. Most items are packed and shipped via US Postal Service Priority Mail from our shop in Juneau, Alaska and should arrive in 3-5 business days. The cost of the shipping is determined by the weight of the items and the destination. Total charges will include shipping, insurance, and handling.
Some larger items may be shipping directly from the manufacturer, in which case they will be shipped by the carrier chosen by the manufacturer, usually UPS or Fedex.
Orders must be cancelled within 24 hours of placing order.
If you are not happy with your purchase,please contact us within five days of receipt to arrange for the return of the item. We can exchange your purchase for another item or credit you for the original purchase price (less shipping and insurance charges) after the return item is received by us in clean, sell-able condition. Due to health regulations, we are unable to accept returned food items, pillows, or throws.
Report any damage to your purchase immediately to the carrier. The US Postal Service requires that you have the original packaging to make a claim.